Who is Zbita Szybka? Not just an Apple service – find out how they built trust that can’t be replicated!

It started with one glass and the idea that iPhone service could be more than just screen replacement. Today, Zbita Szybka is the largest Apple service network in Poland, with thousands of satisfied customers and services that emphasize quality, transparency, and speed. In this article, you will discover how the brand developed, what makes it stand out, and why Zbita Szybka is not only a good service but also an example of a well-functioning e-business.

From one glass in Gdynia to 500,000 repairs – how did Zbita Szybka become the leader of Apple services in Poland?

The history of the Zbita Szybka brand began in 2016 with a single store in Gdynia, which combined a passion for technology with attention to detail. It was founded by Łukasz Dagiński – a handyman on a mission to create a service that didn’t resemble a typical GSM point. From the start, he set standards that no one offered in Poland at the time: technicians in gloves, every part of the equipment cleaned inside and treated with respect. No shortcuts or inferior replacements.

Customer trust came very quickly. From Gdynia, the brand expanded to the entire Tri-City, then Warsaw, and from there it was all uphill. Today, Zbita Szybka has over 40 stores in 14 cities, and the number of repairs carried out has exceeded half a million. There is no other network like it in Poland. And it’s not just about the scale, but about a cohesive philosophy: respect for the device and for the person who brings it.

This is not another case of aggressive franchising. It’s thoughtful development step by step, where each location is part of one cohesive puzzle. No coincidence. No compromises.

Repair in 30 minutes without deception – how does the service work that hundreds of thousands of customers trust?

One of the main reasons customers return to Zbita Szybka salons is the speed and transparency of service. Lost your phone, broken screen, dead battery? In most cases, the repair takes at most 30 minutes. No handing over the equipment for “a few days” and no uncertainty.

Every diagnosis is done on site. You get the specifics: what’s broken, how much it will cost, and how long it will take. If something cannot be repaired on the spot, the technician will explain why. No hidden fees, no unnecessary trickery. It’s this transparency that builds trust.

Parts? Always original or premium class. Zbita Szybka cooperates with manufacturers such as LG, DynaPack, and Samsung. You won’t find cheap replacements from unknown sources there. That’s why so many customers come through recommendations. Because knowledge, professionalism, and honesty do the job.

iPhone SPA, ZbiTag and service with gloves – what can you expect on site?

If you haven’t been to a Zbita Szybka salon yet, you’ll be surprised. It doesn’t resemble a typical GSM point or an electronics store. It’s clean, specific, technicians work in gloves, and the equipment is treated with respect.

From this approach, the “iPhone SPA” service was born. It’s a comprehensive refresh of your phone: external cleaning, active foam, magic papers, new anti-fingerprint glass. Your iPhone looks like it had a facelift after such a treatment. It works faster, doesn’t collect fingerprints, and makes an impression. And all within half an hour.

Additionally, you have access to the proprietary ZbiTag locator, which works like AirTag but without the need to register an Apple account. An ideal solution for children, pets, or luggage. Simple, effective, and in Polish style.

Not just fast repairs – what you’ll find in the ZbitaSzybka.shop and why it’s worth it

Zbita Szybka is not just a service anymore – it’s a fully-fledged shopping platform for anyone who uses Apple devices daily. In their official online store, you’ll find everything you really need, without tons of unnecessary accessories that clutter other stores’ carts. There are quality cases, tempered glasses, chargers, cables, and even special gift vouchers for service services. Importantly, all products are tailored to specific iPhone or iPad models, so there is no place for random “universal” mishaps here.

The ZbiTag also appeared in the online store – a simple, affordable locator that doesn’t require an Apple account or any subscriptions. Ideal if you want to secure keys, luggage, or a pet collar, and at the same time don’t want to fiddle with app configurations from the App Store. It works instantly, surprisingly accurately, and enjoys great reviews.

Zbita Szybka skillfully uses e-commerce to complement its service model. They don’t try to make themselves “another cable store” – they focus on things that are truly useful, often tested in salons by the technical team. And it’s this consistency of offline + online that works for them better than in many large retail chains.

YouTube, blog, and TikTok – how does Zbita Szybka educate customers and handle content better than many tech YouTubers?

Instead of investing in big advertising campaigns, Zbita Szybka focused on organic and specific content. And it was a bull’s-eye. Their YouTube channel – ZbitaSzybkaTV – is now a base of over 50 videos that don’t push nonsense, but rather realistically explain how to take care of Apple equipment, what can be repaired, and what is better not to tamper with on your own. Without flashy editing, but with a good pace and credibility.

Besides YouTube, they are also strong on Instagram and TikTok. Reels, TikToks from behind the scenes of salons, quick resistance tests, and reactions to new iPhone premieres – everything is presented lightly but substantively. There is no blind chasing of trends here – their content has its own quality and style.

And importantly: the whole content ecosystem is complemented by a regularly run blog. There, you will find not only guides but also articles on data security, system updates, model comparisons, and reviews. If you want to know whether it’s worth replacing the battery in an iPhone 12 after two years or how to protect a child’s screen from cracking – it’s all there. And presented in an accessible way, without jargon.

From podcasts to location vlogs – how do you build recognition without celebrities?

Zbita Szybka is an example of a brand that didn’t need the face of a known actor or influencer with a discount code to become recognizable. Their media strategy is a mix of authenticity, consistency, and… simply sensible storytelling about their work. Just listen to episode #369 of the podcast “Bo czemu nie?”, where Łukasz Dagiński talks about the beginnings of the brand, issues with the GSM market, and the realities of Apple device repairs in Poland. Zero marketing babble – just practice.

On BiznesClub TV, you can also see how they approach recruitment and franchise development. No flexing, but with specifics – how to hire technicians, what to pay attention to when choosing a location, why not everything can be automatically scaled. It’s a rare case where the brand owner talks openly about difficulties, not just successes.

Be sure to check out their location vlogs too – these are short series where they visit their points one city at a time. A few minutes, quick vibe, employees, interiors, local energy. It’s a small thing, but it shows what the everyday life of this network really looks like. Without unnecessary sugarcoating, yet with respect for the team.

Quality, speed, specifics – what truly sets Zbita Szybka apart from the competition?

In the service industry, it’s easy to fall victim to compromises – cheaper parts here, shortcuts in repairs there, and elsewhere a complete lack of guarantees. Meanwhile, from the start, Zbita Szybka operates on entirely different principles. The standard is parts from verified manufacturers – LG, DynaPack, class A batteries, optical-grade screens. There is no room here for random “no name” warehouse components. The client knows straight away what they are getting, for how much, and with what results.

In addition, there is express repair – in many cases the screen or battery is replaced in 30 minutes, and the entire process runs like a well-oiled mechanism. It is precisely this speed, combined with reliability and clear communication, that makes clients return. They don’t need reminders – they just know they will be taken seriously here.

Zbita Szybka also operates on a level that is hard to replicate. It’s not just about technology – but about people, work culture, and scale. Over 40 salons, and the standards are the same everywhere. And that is a concrete difference felt throughout the country.

If you have your own community and want to recommend a trusted brand, Zbita Szybka also operates on RefSpace. You can join as a creator, earn from referrals, and collaborate directly with a network of services that people truly trust. Jump onto RefSpace and see how easily you can get started.